Improve operational efficiency, analytic data capture, customer experience and market leadership. Now is the time for executives explore the new processes and techniques that will reduce costs and enhance the claims experience of tomorrow.
Join us in Claims Management Latam 2018 to openly discuss how to overcome these challenges, eagerly learn from industry leaders and actively build valuable business relationships that will transform your perspective on the industry.
Who Should Attend
C-Level: Chief Claims Officer | Chief Customer Officer | Chief Operating Officer | Chief Information Officer | Chief Technology Officer | Chief Data Officer | Chief Analytics Officer
Claims: SVP Claims | VP Claims P&C | Directors Claims | Directors P&C | Claims Manager | Adjusters | Directors Customer Experience | Directors Legal | Directors Operations and Technology
Technology: Head Innovation | Head Process Automation | Head Analytics | VP Data
Operations: VP Operational Efficiency | VP Customer Service | VP Transformaion | VP Innovation
SECTORS INVOLVED: Insurers, Reinsurers, Brokers, Lawyers, Professional Institutions and Associations, Adjusters.
CLAIMS MANAGEMENT LATAM 2018 IS POWERED BY
As technology innovation, higher customer expectations and disruptive newcomers redefine the marketplace, insurers remain focused on growing top-line sales, bottom-line profitability, addressing challenges, and competing in a dynamic industry. This session will pinpoint key opportunities and threats that should demand attention from insurers over the next 12-to-18 months.
Pablo Korze, SVP Commercial P&C Latin America | CHUBB
Insured claims from natural catastrophes are increasing dramatically. Proper risk management prior to an event and preparation for a possible natural disaster are identified as key factors in reducing the impact. Attend this session to learn what to expect in the near future.
Juan E. Costa Cordero, P&C Director Puerto Rico & Caribbean | Chubb USA
Houston, Puerto Rico, Florida, Mexico and more faced devastating natural disasters in 2017. For insurers, some analysts predict that 2017 was only the start. As the work to settle these claims continues, what was learned from 2017's claims? How are disaster professionals settling claims faster and should policies be adapted to cover the increasing number of disasters facing the world?
Laura De Sordi, Managing Director Latin America | Cunningham Lindsey, EE.UU
When casualty occurs, improving cross-company teamwork will not only improve company culture but could help settle a claim more strategically. It's particularly important for claims professionals to understand the roles of their teammates when working on a settlement. This session will cover improving communication skills across Multiple Players: Insurer, Broker, Reinsurer, Adjuster
Laura de Sordi, Managing Director Latin America | Cunnigham Lindsey EE.UU
Juan Costa Cordero, P&C Director Puerto Rico and Caribbean Region | Chubb EE.UU
Nature’s dangers are a constant threat, even more so for vulnerable and low-income segments of the population. Many obstacles have prevented traditional insurance from succeeding where it is needed most. This is changing thanks to technological advances and a greater awareness of the advantages of prevention vs. reaction. Hear MiCRO experience in manage and estimate loss for SMEs in Latin America.
Carlos Boelsterli, CEO | MICRO, EE.UU
Explore with Andrea future scenarios where insurance telematics data can improve safety and enhance a connected lifestyle.
Andrea Ciccotti, South America Managing Director | Octo Telematics, USA
In the insurance business, you need to know the truth about damage reported in claims, retrieve, deliver and notarize documents, inspect scenes, locate salvaged items… and you need to do it all in multiple locations, simultaneously, urgently, and at a reasonable cost. WeGoLook’s on-demand model found the solution, becoming the first crowd-sourced field services.
Robin Smith, CEO & Co-Founder, WEGOLOOK | USA
This session will discuss how to keep the customer-insurer relationship when keeping up with costs. Meet the rising customer expectations of service, set by innovative and digitally-driven industries, and how you can compete at this level.
Rubén Machuca Künhel, CEO | OCD SPARE Chile
The digital revolution has created a new consumer, interconnected and more demanding. The goal of customer experience in the insurance sector is the continuous improvement of customer satisfaction and differentiation in order to retain them. But how to know and analyze at all times customers´expectations, to meet them through the right channels and at high levels of service?
Gustavo Trias, CEO | Nación Seguros
AI, Robotics & IOT can improve claims processing, reduce costs and help to spot fraud. The fast-growing technology has the potential to disrupt the entire insurance industry and greatly improve the customer experience. Artificial Intelligence could automate the entire process and analyse claim data better than humans to more accurately investigate each customer’s claim thereby providing customers with the fast claim experience. In this session you will learn how AI helps in data collection, data cleansing, data consolidation, data storage, and analytics, to make sense of the data and enhance your customer experience on claim process and develop a critical work plan to transform your current claims process to automated claims functions.
João Vieira, Deputy Chief Claims Officer & Latin America Claims Head of Development and Delivery | Zurich
El Niño is here to stay. Undertand how Peru managed the risks concerning mass insurance, loss in road infrastructure - highway (oct), telecommunications and aquaculture and how they are facing the future.
Alfieri Peirano, Member of the Consultive Committe | Superintendencia de Banca y Seguros de Perú
A work of art is more than a decorative and pleasing object, it is governed by laws ranging from national patrimony, artist rights, authenticity, statute of limitations on theft, copyright, title disputes, import export, all of these laws vary by country and in a globalized art market create great complexity when approaching a claim. We will share a range of scenarios and responses to give our insurance colleagues a view of the art insurance landscape and be able to improve their response to claims in art, and all things rare and valuable.
Allen Olson-Urtecho, Principal | Fine Arts Adjusters
Terms and Conditions
Full payment is due on registration.
Cancellation and Substitution Policy: Cancellations must be received in writing. If the cancellation is received more than 14 days before the conference attendees will receive a full credit to a future conference. Cancellations received 14 days or less (including the fourteenth day) prior to the conference will be liable for the full fee. A substitution from the same organization can be made at any time.
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