Claims Management LATAM 2018Welcome to Claims Management
If you are already registered, acces the App here


Juan E. Costa Cordero
P&C director Puerto Rico & Caribbean - Chubb
Robin Smith
CEO, Co-founder - WeGoLook
Pablo Korze
SVP Commercial P&C Latin America - Chubb
Ruben Machuca Kühnel
CEO - OCD Spare
Carlos Boelsterli
Laura de Sordi
Managing Director Latin America - Cunningham Lindsey
Andrea Ciccotti
South America Managing Director - Octo Telematics
Alfieri Peirano
Addvalora- Wmoller Perú - Director
João Vieira
Deputy Chief Claims Officer & Latin America Claimss Head of Development and Delivery - Zurich
Gustavo Trias
CEO - Nación Seguros
Allen Olson-Urtecho
Principal - Fine Arts Adjusters
User no image 407483ae71f736050a4e8180539db6017f04609aeed01fc76fce445ab375e748
Among others.


Claims Management LATAM 2018


Improve operational efficiency, analytic data capture, customer experience and market leadership. Now is the time for executives explore the new processes and techniques that will reduce costs and enhance the claims experience of tomorrow.

Successfully manage large catastrophes and be prepared to handle large volumes of claims in an efficient, coordinated and effective way, learning from the industry wrongs and rights in recent events. The responsiveness from insurers, brokers and reinsurers in the event of loss is key for the long term relationship with the client and the success of the business. The role of this area is expanding with increasing operational responsibilities, budgetary constraints and innovative technology that present new challenges to the market.

Dramatically improve efficiencyReduce costs in claims managementDevelop a coordinated response to large catastrophes

Join us in Claims Management Latam 2018 to openly discuss how to overcome these challenges, eagerly learn from industry leaders and actively build valuable business relationships that will transform your perspective on the industry.

Who Should Attend


C-Level: Chief Claims Officer | Chief Customer Officer | Chief Operating Officer | Chief Information Officer | Chief Technology Officer | Chief Data Officer | Chief Analytics Officer

Claims: SVP Claims | VP Claims P&C | Directors Claims | Directors P&C | Claims Manager | Adjusters | Directors Customer Experience | Directors Legal | Directors Operations and Technology

Technology: Head Innovation | Head Process Automation | Head Analytics | VP Data

Operations: VP Operational Efficiency | VP Customer Service | VP Transformaion | VP Innovation


SECTORS INVOLVED: Insurers, Reinsurers, Brokers, Lawyers, Professional Institutions and Associations, Adjusters.

¿Want to be sponsor?Download Brochure


EVENET - Creating Communities



Claims Management LATAM 2018Beyond Insurance LATAM 2018Consumer Insurance LATAM 2018Field Trip Insurance MADRID 2018Car Insurance LATAM 2018


08:00 am - 08:50 am
Registration and Networking Welcome Coffee
  Greet old friends and meet new ones, connecting through the event app and booking your appointments in designated areas to increase your productivity at the conference.
08:50 am - 09:00 am
Chairman´s Opening Address
09:00 am - 09:40 am
Keynote Session: State of the P&C Industry

As technology innovation, higher customer expectations and disruptive newcomers redefine the marketplace, insurers remain focused on growing top-line sales, bottom-line profitability, addressing challenges, and competing in a dynamic industry. This session will pinpoint key opportunities and threats that should demand attention from insurers over the next 12-to-18 months.

Pablo Korze, SVP Commercial P&C Latin America | CHUBB

09:40 am - 10:20 am
Reflective Session: Environmental Responsibility and Catastrophic Exposure

Insured claims from natural catastrophes are increasing dramatically. Proper risk management prior to an event and preparation for a possible natural disaster are identified as key factors in reducing the impact. Attend this session to learn what to expect in the near future.

Juan E. Costa Cordero, P&C Director Puerto Rico & Caribbean | Chubb USA

10:20 am - 11:20 am
Networking Break
Meet new people and increase your networking, connecting through the event app and booking your appointments in designated areas to increase your productivity at the conference.
11:20 am - 12:00 pm
Case: From Fantasy to Reality - What Happens when Catastrophe Occur

Houston, Puerto Rico, Florida, Mexico and more faced devastating natural disasters in 2017. For insurers, some analysts predict that 2017 was only the start. As the work to settle these claims continues, what was learned from 2017's claims? How are disaster professionals settling claims faster and should policies be adapted to cover the increasing number of disasters facing the world?

Laura De Sordi, Managing Director Latin America | Cunningham Lindsey, EE.UU

12:00 pm - 12:40 pm
Panel Discussion: Inside Out - What a Catastrophic Event Puts into Motion

When casualty occurs, improving cross-company teamwork will not only improve company culture but could help settle a claim more strategically. It's particularly important for claims professionals to understand the roles of their teammates when working on a settlement. This session will cover improving communication skills across Multiple Players: Insurer, Broker, Reinsurer, Adjuster


Laura de Sordi, Managing Director Latin America | Cunnigham Lindsey EE.UU

Juan Costa Cordero, P&C Director Puerto Rico and Caribbean Region | Chubb EE.UU

12:40 pm - 01:40 pm
Networking Lunch
 Relax in a friendly atmosphere and continue your networking informally.
01:40 pm - 02:20 pm
Case: Catastrophe Recovery Simplified Through Innovation

Nature’s dangers are a constant threat, even more so for vulnerable and low-income segments of the population. Many obstacles have prevented traditional insurance from succeeding where it is needed most. This is changing thanks to technological advances and a greater awareness of the advantages of prevention vs. reaction. Hear MiCRO experience in manage and estimate loss for SMEs in Latin America.

Carlos Boelsterli, CEO | MICRO, EE.UU

02:20 pm - 03:00 pm
Reflective Session: Integrating Telematics into Claims for Present and Future Value

Explore with Andrea future scenarios where insurance telematics data can improve safety and enhance a connected lifestyle.

Andrea Ciccotti, South America Managing Director | Octo Telematics, USA

03:00 pm - 04:00 pm
Networking Break
Meet new people and increase your networking, connecting through the event app and booking your appointments in designated areas to increase your productivity at the conference.
04:40 pm - 05:20 pm
Case: Eyes everywhere - the "uberization" of claims

In the insurance business, you need to know the truth about damage reported in claims, retrieve, deliver and notarize documents, inspect scenes, locate salvaged items… and you need to do it all in multiple locations, simultaneously, urgently, and at a reasonable cost. WeGoLook’s on-demand model found the solution, becoming the first crowd-sourced field services.

Robin Smith, CEO & Co-Founder, WEGOLOOK | USA

04:40 pm - 05:00 pm
Case: Operational Efficiency Drives Customer Satisfaction

This session will discuss how to keep the customer-insurer relationship when keeping up with costs. Meet the rising customer expectations of service, set by innovative and digitally-driven industries, and how you can compete at this level.

Rubén Machuca Künhel, CEO | OCD SPARE Chile

05:20 pm - 05:20 pm
Close Day One




Academic Collaboration by



Terms and Conditions

Full payment is due on registration.

Cancellation and Substitution Policy: Cancellations must be received in writing. If the cancellation is received more than 14 days before the conference attendees will receive a full credit to a future conference. Cancellations received 14 days or less (including the fourteenth day) prior to the conference will be liable for the full fee. A substitution from the same organization can be made at any time.

Changes to Conference & Agenda: Evenet reserves the right to postpone or cancel an event, to change the location or alter the advertised speakers. Evenet is not responsible for any loss or damage or costs incurred as a result of substitution, alteration, postponement or cancellation of an event for any reason and including causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.

Data Protection: The personal information shown and/or provided by you will be held in a database. It may be used to keep you up to date with developments in your industry. Sometimes your details may be obtained or made available to third parties for marketing purposes. If you do not wish your details to be used for this purpose, please write to: Database Manager, Evenet Networking, c/ Miguel Angel 1, Dpdo, 1a Planta (28010) Madrid.

About Us



We connect innovators and leaders and those who aspire to be them, by keeping you up-to-date with your industry´s latest trends and wins.

We believe technology can never replace the impact that face-to-face meeting and events can make. That´s why we extensively research into crafting industry leading, annual conferences, alon with a full range of content marketing services, and intimate networking events - all aimed at educating, supporting, and connecting the leadership of the world´s core industries.

Gabriela Rozier, Director EVENET

Contact Us

Lead Source
Lead Source Detail
First Name*
Last Name*
Job Title*
Company Name*
I am interesting in participate as*
I am also interested in

Data Protection Policy

(according to GDPR - European General Data Proteccion Regulation)

By sending the webform above you agree to subscribe to our mailing list to receive relevant information about this event.

We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email share with you relevant information of your interest or manage your registration and participation.

We will not collect any personal data from you we do not need in order to provide and oversee this service to you. All the personal data we process is processed by our staff in the Spain and United States however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third purposes and you can unsubscribe at any time via phone, email or our website. Please indicate below if this is something you would like to sign up to.

If at any point you believe the information we process on you is incorrect you request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our  Database Manager, Evenet Networking, c/ Miguel Angel 1, Dpdo, 1a Planta (28010) Madrid o por correo a If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).